Refund and Returns Policy - Bella Gatti US Shop

Bella Gatti US Shop

At Bella Gatti US Shop, we take pride in the quality of our products and carefully inspect each order before it is shipped. Because our products are made to order, we do not accept general returns or exchanges. However, if your order arrives damaged, defective, incorrect, or fails to arrive due to an error on our part, we will work with you to provide a replacement or refund.

Please review this policy carefully before placing your order.

When Can You Request a Refund or Replacement?

You may request a refund or replacement within 21 days of the original purchase date if one of the following applies:

Item Arrives Damaged or Defective

Your product arrives damaged, broken, faulty, or does not function or appear as described.

Item Is Missing From Your Shipment

An item included in your order is missing from the package you received.

Design Does Not Match the Approved Preview

The final product significantly differs from the design preview shown when you placed your order.

Order Is Not Delivered Due to a Store Error

If your order is not delivered and the issue is confirmed to have resulted from an error on the part of Bella Gatti US Shop, we may provide a replacement or refund.

Important: All claims must include clear photographic and/or video evidence showing the issue. An unboxing video is strongly recommended, particularly for damaged or missing items.

When Are Refunds or Replacements Not Available?

We are unable to provide refunds or replacements in the following circumstances:

Incorrect Customer Selections

You selected the wrong size, color, design, personalization, or other product option when placing your order.

Please carefully review your selections and the final product preview before completing your purchase.

Requests Submitted After 21 Days

Claims submitted more than 21 days after the original purchase date are not eligible for a refund or replacement.

Incorrect or Incomplete Shipping Information

We are not responsible for orders that cannot be delivered because the shipping address provided at checkout was incorrect or incomplete.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to assist you, but changes cannot be guaranteed once an order has entered production or shipping.

Customer Preference or Change of Mind

Because our products are made to order, we do not accept returns or exchanges simply because you changed your mind, selected the wrong option, or no longer want the product.

How to Request a Refund or Replacement

If you believe your order qualifies, please follow these steps:

Contact us at support@test.bellagatti.us.com within 21 days of your original purchase date.
Include your order number and a clear description of the problem.
Provide clear photos and/or videos showing the issue. An unboxing video is recommended where possible.
Our team will review your request and determine the appropriate resolution.
If approved, we will provide instructions regarding your refund or replacement.

Please submit one complete request whenever possible so our team can review all the relevant information together.

Refund Timeline

If your refund is approved:

Refund processing: 3–5 business days after approval.
Credit card refunds: Depending on your bank or card issuer, it may take up to 10 additional business days for the refund to appear on your statement.

Actual processing times may vary depending on your payment provider or financial institution.

Replacement Process

If your replacement request is approved:

The replacement will match the original product and order details unless a correction is required.
The replacement will normally be shipped to the original shipping address.
If you need the replacement sent to a different address, please contact us before the replacement is shipped.
Exchanges for different products, designs, or higher-value items are not available.
You do not need to return the defective or incorrect item unless we specifically instruct you otherwise.

Modifications & Cancellations

Because our products are made to order, you have 2 hours after placing your order to request a modification or cancellation.

After the 2-hour period, your order may enter production and can no longer be modified or cancelled.

For urgent corrections or cancellations, please include “URGENT” and your order number in the subject line and send your request to:

support@test.bellagatti.us.com

Please send only one email regarding the same request to help us process it efficiently.

Once the 2-hour modification and cancellation period has passed, we cannot guarantee that changes can be made to the order.

Please note that approved modifications may increase processing time, and we cannot guarantee that the original estimated delivery date will remain unchanged.

Frequently Asked Questions

1. Do I need to return a defective product?

No. In most cases, you do not need to return a defective, damaged, or incorrect item. Simply contact us with your order information and clear evidence of the issue, and our team will review your request.

We may request additional information if necessary.

2. How will I receive my replacement?

If your product arrives damaged, defective, incorrect, or significantly different from the approved design preview, contact us at support@test.bellagatti.us.com within 21 days of purchase.

Please provide your order number along with clear photos and/or videos of the issue. Once your request has been reviewed and approved, we will arrange the appropriate resolution, which may include a replacement.

Replacement orders will normally be shipped to the original shipping address unless an address change is requested and approved before shipment.

3. Can I exchange my product for a different size or design?

No. We do not offer exchanges for different sizes, colors, designs, or other product variations when the original item was produced according to the selections made at checkout.

4. What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping information. We will do our best to help before the order enters production or shipping.

Once an order has been produced or shipped, we cannot guarantee that the address can be changed or that the order can be reshipped.